The products being sold at www.kntnr.com, (hereinafter referred to as the “Website”) are sold and produced by KNTNR Srl, whose registered office is at Via Lorenzo Perosi 3 - 30030 Mellaredo di Pianiga (VE), registered with the Venice Rovigo Delta Lagunare Chamber of Commerce (Camera di Commercio, Industria, Artigianato e Agricoltura, C.C.I.A.A.) in the Company Register, Italian Fiscal Code and VAT no. 05389380287.
KNTNR's Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:
Hours: From Monday to Friday
GENERAL CONDITIONS OF SALE
1. Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 The contract stipulated between KNTNR Srl (hereinafter referred to as "KNTNR") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by KNTNR. Should the order not be accepted,
KNTNR shall in any case provide prompt notification to the Client.
1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
2. Purchase method
2.1 The only products offered for sale by KNTNR are those shown on KNTNR's website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask KNTNR, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
2.4 Correct receipt of the Order shall be confirmed by KNTNR by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
3. Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
3.2 The following payment methods are accepted:
Clients may pay via PayPal in accordance with the specific methods set by the same.
(ii) Credit card
Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by KNTNR.
Under no circumstances and at no stage of the transaction shall KNTNR be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by KNTNR and therefore under no circumstances shall KNTNR be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.
(iii) Google Pay
Google Pay is a quick and easy way to pay on websites, apps and stores using cards registered in your Google account. Google Pay protects your data and those of your cards during payment.
(iv) Apple Pay
Apple Pay is the payment method that allows you to make online payments using your Apple devices.
(v) Amazon Pay
is a quick and easy way to pay on websites, apps and stores using cards registered in your Amazon account. Amazon protects your data and those of your cards during payment.
4. Delivery of products and associated charges
4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from KNTNR having accepted the Order, at the cost specifically indicated on the Website before placing the Order. KNTNR reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
4.2 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.3 The lead times for delivery indicated by KNTNR are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note.
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
5. Right to cancel
5.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to KNTNR within the time limits indicated to the following email address email@example.com, or by means of the form provided for that purpose on the Website.
5.3 In the event of cancellation, the Client shall return the products to KNTNR at the Client's expense within 14 (fourteen) days of said cancellation:
For parcels coming from European Union and Extra EU countries the shipping address is the following:
KNTNR - Via Lorenzo Perosi 3 - 30030 Mellaredo di Pianiga (VE)
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
- the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
- in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
- transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.
- until confirmation of receipt by the warehouse indicated by FiloBlu is given, liability for transport shall be borne solely by the Client;
- should the goods be damaged in transit, KNTNR shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
- FiloBlu shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
5.4 KNTNR will refund the Client for the whole amount paid for the returned product, net of any additional costs of delivery expenses and custom fees (art. 56, comma 2, del D. lgs. 21/14), within 14 (fourteen) days after KNTNR became aware of the Customer's exercise of the right of withdrawal, after verifying the correct execution of the right of withdrawal and the returned products. The refund payment method will be the same method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client will not bear any costs as a consequence of this refund. KNTNR may withhold the refund until the returned product is received.
5.5 In any case, the Client shall forfeit the right to cancel should KNTNR discover any of the following:
- that the returned product and/or its accessories, and/or its packaging are not intact;
- that the product is without its external package and or the original internal packaging;
- that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).
Should the right to cancel be forfeited, KNTNR shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.
5.6 In the cases expressly indicated by KNTNR, the Customer acknowledges that the right of withdrawal is expressly excluded, pursuant to Article 59 letter o) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
6.1 All products sold by KNTNR are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.
6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.
6.3 Should KNTNR, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, KNTNR may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
7. Complaints and requests for information
7.1 FiloBlu may be contacted with reference to any complaints or requests for information:
E-mail customer care: firstname.lastname@example.org
Hours: From Monday to Friday 08:30-13:00 14:30-18:00
8.1 Personal details collected when the Order is placed shall be used by KNTNR solely for the purpose of fulfilling the express requests of the Client, in accordance with EU 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.
9. Applicable law
9.1 The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident.
Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).
All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order, are also considered to be written communication. Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.
The sales agreement is presented in two languages: IT / EN. In case of discrepancies in the translation, the Italian language version shall prevail.