Returns and Refunds

We hope you like the goods! If you change your mind anyway, the return request must be filled in directly online within 14 days from the date of receipt of your order

Products must be sent back exactly in the same condition in which you received them: unworn, unwashed and returned with all tags attached

Therefore, if you try on a garment, please do not remove the labels you find attached, otherwise your return will not be accepted

RETURN REQUEST

HOW TO OPEN A RETURN REQUEST IF YOU ARE A GUEST USER

1. Connect to our contact page in the website:

https://kntnr.com/en/pages/contattaci

2. Fill the form with Name, Email, Telephone and Message. Please include in the message your order number and the product code that you want to return.

3. Our customer care will contact you to open the request.

4. Once the customer care will confirm the return request, you can proceed with the shipment of the package.



PRODUCTS RETURN

How do I return my items?

Print the return authorization email and insert it in the package along with the items to be returned

Send the parcel by courier or national postal service to the address you received in the return authorization email. We remind you that shipping costs are at the customer's expenses,our Customer Care does not provide a return label

Keep your parcel's shipping receipt

For parcels from EU countries, the shipping address is as follows:

FiloBlu c/o Snatt Logistica Spa Via San Biagio, 65/67 42024 Castelnovo Sotto (RE) Italy


For parcels from Extra EU countries, the shipping address is as follows:


FiloBlu c/o Snatt Logistica Spa Via Kennedy 12/B 42040 Campegine (RE) Italy

REFUND

As soon as your return will be delivered to our warehouse, the Quality Control Department will carry out the appropriate checks. In case of a positive result, we will send you an email to confirm the return and refund timing.

The refund will be completed on the same payment method used to confirm the order within 14 days since the receipt of the goods

You will be credited for the price of the purchased products. KNTNR does not allow goods' exchanges, but will refund the cost of the returned items. If you wish to change the items, you will have to register a new order.

Please also note that the technical time required to obtain a refund depends on the internal procedures of your credit institution.

Return for faulty or incorrect product

In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement"

KNTNR is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online (in case of defective and/or non-conformity), please contact our customer care (customercare@kntnr.com)

Please provide all the necessary information, including, the related order number and pictures with the labels of the product that you received

Before sending the goods back we kindly ask you to wait for a reply from our Customer Care that will deal with your claim as soon as possible

In the event of a defective or non-conforming product, KNTNR will organize a pick up for the product at its own expense

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